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Senior Client Executive, Digital Media

Senior Client Executive, Digital Media

ID 
2017-1244
# of Openings 
3
Job Locations 
US-FL-West Palm Beach
Posted Date 
10/26/2017
Category 
Sales

More information about this job

Overview

We are looking an entrepreneurial-minded Senior Client Executive of Digital Media to build strong business relationships, recognize needs, drive value propositions, present solutions and close deals across all of our state-of-the-art on-line video (OVP) and over-the-top (OTT) video streaming technology platforms.

Responsibilities

PRIMARY DUTIES & RESPONSIBILITIES:

 

  • Build business relationship and manage current accounts identified by management in verticals including Internet retail, emerging technologies, online video, and small to medium enterprise.
  • Recognize needs and identify business and technical issues and/or industry/market developments that help to define client solutions.
  • Responsible for the retention of revenue within accounts and consistent high touch account management with current customer base.
  • Maintain the day to day relationships with customers, ensuring satisfaction while maximizing revenue opportunities through awareness of product offerings.
  • Provide value-propositions and advisory through end-to-end implementation management services, applying an understanding of the customer needs.
  • Identify and seize cross and up-sell opportunities for new products and services to existing clients.
  • Be the point person for client communication and contribute directly to the results of the sales team.
  • Serve as the primary point of contact to existing clients on issues regarding contract terms, new functionality requirements, assisting with video transcoding, storage and CDN strategy and implementation, announcing/promoting new services/features, and managing various questions regarding the customer accounts.
  • Provide technical expertise to address technical questions relating to CDN and streaming solutions.
  • Provide assistance to customers in navigating and configuring their business portal and video streaming needs as required.
  • Partner with team members to build relationships with decision makers, business contacts, and influencers.
  • Hands-on support to premier customers for content delivery and web streaming solutions.
  • Ability to creatively solve complex technical issues and customer needs involving multiple stakeholders.
  • Act as the customer advocate; responsible for assisting internal support teams from new service configurations to service issues.
  • Produce Pipeline and Forecast reports as needed for the sales management team
  • Support internal teams with RFP’s and other commercial requirements.
  • Communicate ongoing account information, technical challenges and implementation details to internal and external teams; including senior management.
  • Some travel to support customer business and other customer facing requirements.
  • Perform additional duties as assigned.

 

Qualifications

 

QUALIFICATIONS:

  • 5+ years of B2B technical sales experience in a technical or internet environment. Previous experience in a Sales Engineering or Technical Account Management role with a CDN, cloud services or web streaming company is a plus.
  • Strong understanding of the current streaming video market, platforms and strategies.
  • Experience across display, video, and mobile platforms.
  • Experience as a senior technical support representative handling internet protocol issues. Possess broad, high-level knowledge of Internet architectures.
  • Experience working with proxy servers and internet technologies. Excellent knowledge of the HTTP Request / Response cycle.
  • Possess a full understanding of web environments and architectures along with expert knowledge of HTTP, HTTP Headers, DNS, TCP/IP, Anycast and SSL.
  • Proven ability to document and implement solutions involving HTTP and streaming media technologies. Broadcast Television or IPTV experience a plus.
  • Knowledge of Encoding and Transcoding technologies including HLS or DASH delivery methodologies.
  • Strong knowledge of Internet and security concepts and demonstrate the ability to discuss them with intelligence and conviction.
  • Outstanding computer skills, highly proficient with Word, Excel, G suite and various web applications.
  • Self-driven professional; technical leadership and project management skills, and the ability to manage projects independently.
  • Proven success managing customer relationships.
  • Ability to match client’s business requirements with product capabilities.
  • Strong customer orientation – promoting customer satisfaction, resolution and loyalty.
  • Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction.
  • Highly motivated, self-driven, and ambitious to drive sales and revenue for the company.
  • Possess excellent communication skills – written, verbal, presentation and interpersonal.
  • com experience or equivalent CRM system experience.
  • Responsible, entrepreneurial-minded, self-driven and forward thinker who knows what needs to be done and operates with urgency, focus, discipline and minimal supervision.
  • Highly organized and able to multi-task in an extremely fast paced, energetic, enterprise environment.
  • Bachelor’s Degree required, MBA a plus.
  • A secondary language proficiency in Spanish is a plus. 

Top reasons to work for us!                                                                                                                                                                                                                                                   

We offer competitive pay and a very generous benefits program, including: Medical, dental, vision, voluntary life & ADD, paid time off, 401(k) and more. This position can work remote if needed.

 

Staffing Agencies: 

Unsolicited resumes from search firms will not be honored as valid. Consequently, we politely ask agencies not to solicit our business managers directly as well.  Thank you in advance.

 

EOE/M/F/D/V